Corrections Policy
We will get things wrong. What matters is what happens next, so here is exactly what happens next.
Last updated
Report an error
Email us with the URL of the page and what you believe is wrong. Contact details are on the contact page. Evidence helps but is not required — a manufacturer specification sheet, a link, a photograph, or simply “this does not match the unit I own” are all useful starting points.
Anyone can report an error: readers, manufacturers, retailers, competitors. We do not require you to identify yourself, and we do not treat a report differently depending on who sent it.
What happens next
- We acknowledge the report, normally within a few working days.
- We check it against our own notes, photographs and measurements, and against the manufacturer’s documentation where relevant.
- We decide what kind of change is needed, using the categories below.
- We make the change and log it on the page itself.
- We tell you what we did, if you left us a way to reply.
If a report is substantial and we cannot resolve it quickly, we add a note to the page saying it is under review rather than leaving a disputed statement standing unqualified.
Kinds of change
Correction. A factual error: a wrong specification, a wrong price, a wrong warranty term, a misattributed claim, a mistake in our own measurement. Corrections are labelled as corrections in the change history and are never made silently.
Update. New information that does not contradict what we published: a manufacturer revises a device, a warranty changes, a product is discontinued.
Retest. We re-run part or all of the testing protocol. Retest findings replace the original figures, and the change history records that a retest happened and when.
Price update. Routine, and logged separately from editorial changes so it does not clutter the substantive history.
Clarification. The facts were right but the wording invited a wrong reading. Logged, because a reader who saw the old wording deserves to know it changed.
What we do not do
- We do not delete a review because a brand objects to it.
- We do not quietly edit a conclusion and leave the page looking as though it always said that.
- We do not remove a correction from the change history once it is published.
- We do not treat a legal threat as a substitute for evidence. Send us the evidence and we will assess it on the merits, as we would from anyone else.
Change history on every page
Reviews, rankings and guides carry a visible change history listing what changed and when. Corrections are marked distinctly from routine updates, so you can see not just that a page changed but whether we had got something wrong.
Every review also shows its publication date, its last update date, and the date the unit was last tested. Every price shows the date it was checked.
Errors in our favour
The policy applies equally when the error flatters us or our conclusions — for example, if we credited a device with a measurement it did not achieve, or overstated the rigour of a test we ran. Those get the same correction label and the same visibility as any other.
If you disagree with a conclusion
An opinion you disagree with is not an error, and we will not change a conclusion simply because someone objects to it. But if you think a conclusion does not follow from the evidence we published, that is worth writing to us about — the reasoning is supposed to be checkable, and if it does not hold up, that is a problem worth fixing.